Lance Brunck is a good listener and always follows through on concerns.
I researched the matter and you had the best solution.
Hi Jerry,
Thank you so much for taking the time to review us and let us know about your experience with Lance. We take pride in making sure our team provides you with the best customer experience and I'm happy to hear that reflected your service!
As a thank you, I've applied a $20 discount towards your 2018 yearly renewal. We also have a referral program if you know of someone who could use our services. All you have to do is make sure they mention your name when calling in or submitting through our website and we'll credit $50 to your account just for referring someone!
Sincerely,
Kelsey B.
Marketing Director